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CUSTOMER SERVICE…without them we are nothing!

How welcome are customers to your organisation?  Organisation culture drives customer service…until the customer is valued by the organisation companies are in danger of paying lip service to this whole area of their business.  Often you only learn that you are providing poor customer service by a drop in sales or a reduction in repeat business…don’t let this happen to you!

Click here to find out more about our Transformational Learning Programme for Customer Service

Customer service is about you providing what you said you would, to the quality you stated and in the timeframe you explained.  So how do you differentiate from your competitors…we buy from people so…

The key to exceptional customer service is to have exceptional customer service providers.

Attend our highly participative workshop and learn:

• What is exceptional customer service?

• How to provide exceptional customer service every time!

• How to motivate yourself and others

• To understand how your behaviour impacts on others

• How to develop rapport with the customer

This programme is designed for anyone in a customer service role at any level in the organisation.  With a maximum of 12 people at the workshop you will have an opportunity to personalise your learning to your role and your business.

 Rubus Consultants offers a wide range of tailored or open training courses in Training Skills using the latest in human behaviour techniques - Human Givens.

Contact us NOW for more information on how we can help improve your organisation!

Rubus Consultants Ltd.

What do Rubus Consultants do?

Rubus Consultants helps organisations reduce turnover, improve morale and increase performance without increasing salaries by delivering high quality learning interventions.

We do this in the areas of Project Management, Leadership Training, Performance Management, Presentation Skills and Change Management Courses.

How does Rubus Consultants do this?

We do this by running Transformational Training Programmes– i.e. training courses that will transform the way your staff work or you do business; whether this is through open management programmes or those bespoke to your organisation.

Why come to Rubus Consultants for Training & Development?

• We have over 40 years of experience within the fields of Learning & Development and have an associate base with well over 500 years of experience behind them.

• We don't force you to use standard tools and models - we work with you to develop bespoke tools and models that suit your organisation.

• We give you all of the IPR once we have finished working with you. Free.

• We offer free e-mail coaching to all delegates who attend our training courses.

• If the training we provide hasn't made a difference to the way you or your organisation works within 6 weeks we will refund your money. (subject to Terms & Conditions.)

Outcomes for you when you choose Rubus Consultants for your Leaning & Development needs

• Working with one of the top five organisations and consultants as listed by Trainerbase
• Listed as the Number One Training Organisation for Project Management on Trainerbase.
• Peace of mind with working with a reputable and stable organisation.
• You get what you pay for - all the work is turned over to you at the end of the contract.
• Your problems identified and solutions found and implemented or your financial investment is refunded
• One consultancy to deal with regardless of what you need

Have a look at the wide range of training course, workshops and seminars we run:

• Leadership
• Project Management
• Sales & Marketing
• Personal Development
• Managing People

Credit Crunch Training Specials

We currently have a range of summer specials, designed to offer you an incredibly low price yet still the same high quality you have come to expect from Rubus Consultants. Workshops on offer include:

• Leadership - First Steps. Now only £600 per delegate for this outstanding 2 day event

• Managing Suppliers. A great 1 day workshop designed to help you get the most from external suppliers! Now only £300 per delegate

• Managing Performance. Learning how to manage people to improve performance and reduce discipline and grievances! Now only £300 for this 1 day workshop

We offer a wide variety of open training courses such as Time Management , Conflict Management , Supplier Management , Leadership , Project Management , Managing Performance and Stress Management to name but a few.

Rubus also run the following websites:

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